FAQs

We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, bank installments, and buy now pay later options including Tabby and Tamara. Bank transfers are also accepted. Cash on Delivery is available within the GCC and Egypt only. Payment method availability may vary by market.

Yes. All payments are processed securely through our payment provider. We never store or access your card details.

Yes. We offer installment options through Tabby and Tamara at checkout.

Yes. Please contact us at ishq.libya@gmail.com for bank transfer details.

Yes. You will receive an order confirmation by email as soon as your order is placed.

Delivery times vary by destination. Please visit our Shipping & Delivery page for full details.

Standard shipping within the GCC is 50 AED. For all other destinations, shipping costs are calculated at checkout based on your location.

Yes. Free shipping is available on all orders within the UAE. Additionally, GCC orders above 400 AED qualify for free shipping.

We ship internationally. Enter your address at checkout to confirm delivery to your location.

To check your order status, email your order details to info@ishqabaya.com and our team will update you promptly.

We do not offer refunds for change of mind or incorrect size selection. Refunds are only issued for items that arrive damaged or incorrect. Please refer to our full Returns & Exchanges Policy for details.

Yes. We accept size exchanges within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Contact us at info@ishqabaya.com with your order number to initiate an exchange.

Please inspect your order upon delivery and contact us within 48 hours at info@ishqabaya.com with your order number and clear photos. We will send a replacement or issue a full refund at no cost to you.

Email ishq.libya@gmail.com with your order number, the issue, and the size you need. Our team will guide you through the process.

We are unable to accommodate cancellations once an order has been accepted and processed. Please review your order carefully before confirming.

Please check back soon — we will be updating this with full fabric details.

Ishq abayas are designed using premium fabrics that provide comfortable coverage while maintaining elegance. Some lightweight fabrics may naturally be more sheer. If coverage is a priority, we recommend pairing with an inner slip dress.

Please check back soon — we will be updating this with our fabric recommendations for warm climates.

Yes. Ishq carefully selects fabrics that combine comfort, durability, and elegance. Fabrics like Nada, Crepe, Soft Jacquard, and Linen are particularly popular for everyday wear — breathable, lightweight, and easy to wear for long hours while maintaining a polished and modest look.

We recommend comparing your measurements against an abaya you already own and love. Use our size guide for reference.

Yes. Please refer to our size guide page for detailed measurements.

We offer a range of styles including fully open bisht style, button closure, straight cut, and flared (كلوش) designs.

Our Everyday collection features relaxed, versatile designs crafted for comfort and daily wear — perfect for outings, university, and casual occasions. Our Special Occasion collection features elevated designs with premium fabrics, intricate detailing, and refined finishes — made for weddings, celebrations, and moments that deserve something extraordinary.

We strongly recommend professional dry cleaning. It is the safest way to preserve the fabric, embroidery, and embellishments of your abaya.

No. Please avoid machine washing, tumble drying, bleach, and harsh detergents. These can shrink or fade delicate fabrics and damage embroidery, beads, or stones. Always handle your abaya gently.

Follow the care instructions on your garment tag. After wearing, hang your abaya to air out. Store it in a garment cover away from direct sunlight. Treat stains promptly with professional help. With the right care, your Ishq abaya will stay beautiful for years to come.